Order Acceptance
Pactogoinc.com reserves the right to accept, limit, or cancel any order at any time.
This may include:
- Pricing or listing errors
- Orders exceeding normal wholesale or usage patterns
- Suspected fraudulent or unauthorized activity
- Inventory or supply limitations
If an order is changed or canceled, we will notify the customer using the contact information provided.
Pricing
All prices are subject to change without notice.
Due to fluctuations in raw material and supply chain costs (including aluminum, resin, plastics, paper, and other commodities), pricing may be adjusted at any time.
We reserve the right to correct pricing errors and update product pricing as needed.
Price matching is not guaranteed and is handled on a case-by-case basis.
Returns
Returns must be authorized prior to sending any items back.
To request a return, contact us at (877) 722-8646 or email customer support.
Return Requirements
- Must be requested within 30 days of delivery or pickup
- Items must be new, unused, and in original packaging
Returns that do not meet these conditions may be subject to a restocking fee (10% or more depending on condition).
Return Shipping
- Customer is responsible for return shipping
- Exceptions apply only for shipping errors on our part
In those cases, we will arrange pickup or replacement.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Special order products
- Clearance or closeout items
- Price-negotiated orders
Refunds
Refunds are issued to the original payment method when possible.
If the original payment method is no longer valid, a refund check may be issued to the billing address on file.
Refunds may be applied toward exchange orders when applicable.
Warranty
All products are covered against manufacturing defects under standard manufacturer warranties.
Where applicable, warranty claims will be handled directly by the manufacturer. We will assist in coordinating resolution when needed.
Final Notes
We are committed to providing reliable service and quality products to food service and jan-san businesses nationwide.