Pick-Up Orders
Most orders are pulled from our warehouse and prepared for same-day pickup during normal business hours.
Orders placed before 3:00 PM CST on business days are typically ready the same day, provided all items are in stock.
If you need your will-call order ready by a specific time, we recommend calling ahead with your preferred pickup time and date.
In some cases, we may substitute an item with an equivalent product from another manufacturer. Any substitution will be of equal or greater quality.
Unlike many online suppliers, we are not a drop-shipper. We stock approximately 90% of the products listed on our website in our warehouse, and most non-stock items can typically be brought in within 48 hours.
Local Delivery (Houston Area)
We offer free local delivery to select Houston-area zip codes within approximately a 25-mile radius of our warehouse.
Free delivery eligibility is based on delivery location, order total, and minimum order requirements depending on distance.
Commercial vs. Residential Delivery
At this time, local delivery is available only to commercial business addresses during normal business hours.
If you require delivery to a residential address, we may be able to accommodate your order through alternate arrangements. Please contact us for available options and rates.
Order Updates
Order confirmations and delivery notifications are sent to the email address provided at checkout.
Customers Outside the Greater Houston Area
Pactogoinc.com is designed specifically for customers in the Greater Houston area, with local pickup and delivery options available.
For customers located outside this area, we invite you to shop on our sister websites, Pactogo.com and Foil-Pans.com, which are designed for nationwide shipping throughout the lower 48 states.
These websites offer free shipping with shipping costs built into product pricing for a simpler checkout experience.
Returns
Returns must be made within 30 days of delivery or pickup.
To qualify for a return, items must be unused, in original packaging, and in undamaged manufacturer condition.
Customers are responsible for returning items to our warehouse or providing the item to our driver during a future delivery.
Opened items may be subject to a 10% restocking fee depending on condition.
Due to the nature of food service and janitorial supplies, used or partially used items cannot be returned under any circumstances.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, you must notify us within 7 days of delivery or pickup.
Claims submitted outside this timeframe may not be eligible for replacement.
If approved, we will replace the item at no additional cost, provided the original item is returned when required.
Exchanges
Unused and unopened items may be exchanged within 30 days of delivery or pickup.
All exchange items must be returned in original condition and packaging.
Customers are responsible for returning items to our warehouse or providing them to our delivery driver during a scheduled delivery.